Field Support Engineer/ Technician Job Description
- Providing service and customer support during field visits or dispatches
- Managing all on site installation, repair, maintenance and test tasks of VSAT (Satellite Terminal Maintenance/ Installation, Migration )
- Diagnosing errors or technical problems and determining proper solutions
- We are looking for a self-starter Field Support Engineer/ Technician to deliver the desired customer service experience in 24X7X365. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability in the field of & VSAT (Satellite terminal Maintenance / Installation / Migration) / Telecom IT services.
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site satellite terminal installation, repair, maintenance, audit and test tasks of VSAT / Telecom IT services
- Diagnose errors or technical problems and determine proper solutions for satellite terminals
- Produce timely and detailed service reports
- Document processes
- Spares Movement
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Adhering the system & procedure to keep the Branding in a higher scale
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Proven field service experience if any
- Laptop, tools (list will be shared), Android Mobile- to work with Satellite Terminal
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy with local language
- Long term employment assurance in organization min 18 months (bond)
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools, applications and network concept
- Technical degree or certification ECE.EEE. IT
- Training Stiffen – Rs. 8000/- to Rs. 10000/- (1 Month)
- Probation Period 3 to 6 Months based on the performance
- ESI – EPF is applicable as per Norms
- Salary CTC Rs.1,20,000/- to Rs, 2,70,000/- Per Annum Including of all.
- Laptop, tools, Android Mobile – Maintenance charges Rs. 9600/- Per Annum.
- Incentive based on the Performance Point of the activity completed.
Selected need Immediate Joining